Ensure the vehicle is parked, the engine is off, and you have access to a Windows laptop and a compatible diagnostic adapter (NEXIQ, VOCOM,...)
Install the free version of TeamViewer on your Windows laptop from:
www.TeamViewer.com
Hook up to the vehicle using your diagnostic interface (NEXIQ, VOCOM, or Inline 6/7).
Provide us with your TeamViewer ID and password so our technician can connect and complete the remote programming.